Frequently Asked Questions
Everything you need to know about shopping with LoveShackFancy
What is your return policy for delicate lace and silk items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that delicate fabrics must be returned in their original protective packaging to ensure they are not damaged during transit.
How do I know which size to order?
Our designs often feature vintage-inspired silhouettes. We recommend checking the 'Size & Fit' section on each product page for specific measurements, or consulting our comprehensive size guide for international conversions.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my LoveShackFancy garments?
To preserve the intricate details and hand-dyed fabrics of our pieces, we recommend professional dry cleaning or gentle hand washing in cold water. Always refer to the specific care label found inside your garment.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay for eligible customers.